First published in 2018 by John Wiley & Sons Australia, Ltd
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© John Wiley & Sons Australia, Ltd 2018
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The material in this publication is of the nature of general comment only, and does not represent professional advice. It is not intended to provide specific guidance for particular circumstances and it should not be relied on as the basis for any decision to take action or not take action on any matter which it covers. Readers should obtain professional advice where appropriate, before making any such decision. To the maximum extent permitted by law, the author and publisher disclaim all responsibility and liability to any person, arising directly or indirectly from any person taking or not taking action based on the information in this publication.
Chris Helder is a communication expert and master storyteller whose presentations have radically transformed how thousands of people worldwide communicate with clients, customers, colleagues, family, staff and teams. He has been a professional speaker for 16 years and has given some 2200 presentations around the world.
He is the author of two Wiley bestselling books: The Ultimate Book of Influence (2013), which has been published in five languages, and Useful Belief (2015), which is one of the highest selling Australian business books of all time.
Chris speaks at conferences in the areas of communication, influence, human potential, leadership and mastering the face-to-face customer experience.
Chris lives in Melbourne with his wife, Lucy, and their three boys, Jake, Billy and PJ.
There are so many people to thank that I could not possibly name everyone. It always amazes me that so many of the ideas I speak about come out of random conversations. Thank you to everyone who has taken the time to talk with me about your ideas and passion to make the world a better place.
Special thanks to Lucy Raymond at Wiley for your continued support as we publish our third book together.
Thanks to Duane Kelderman for discussing with me the idea of core beliefs. I look forward to continuing to work on and expand these ideas together. You worked with my father, and getting an email from you is so much like getting one from him. I miss him and I cherish your words.
Thanks to Penny Ryan, my assistant, for all your collaboration, sharing of ideas and passion for the business.
Thanks to my mother, Carol Dey, for the inspiration of your Operation Babylift story. Also, thank you for your inspiration every day of my life.
Of course, the biggest thank you of all to my beautiful family. You put up with my hectic schedule and make it work. I love all of you more than I can possibly put into words.